Shipping policy
X - PRODUCT AVAILABILITY - REFUND - RESOLUTION
Except in cases of force majeure or during periods of closure of the online store, which will be clearly announced on the home page of the site, the shipping times will, within the limits of available stock, be as indicated below. Shipping times begin from the date of order registration indicated in the order confirmation email.
For deliveries in metropolitan France, and if the Good is in stock, the lead time is 15 (fifteen) working days from the day following the Customer's order.
In case of non-compliance with the agreed delivery date or time, the Customer must, before resolving the contract, instruct the Seller to perform it within a reasonable additional period.
In the absence of performance at the end of this new period, the Customer may freely resolve the contract. The Customer must fulfill these successive formalities by registered letter with acknowledgment of receipt.
The sales contract will be considered as resolved upon receipt by the Seller of the registered letter with acknowledgment of receipt informing it of this resolution, unless the Seller has performed in the meantime.
However, the Customer may immediately resolve the contract if the dates or deadlines mentioned above are essential for them, provided they can prove it.
In this case, when the contract is resolved, the Seller is required to refund the Customer the full amount paid, no later than 14 (fourteen) days after the date on which the contract was terminated.
In accordance with Article L. 242-4 of the Consumer Code, when the Seller has not refunded the amounts paid by the Customer, the amounts due are automatically increased by:
-the legal interest rate if the refund is made no later than 10 days after the expiration of the 14-day period mentioned above,
-5% if the delay is between 10 and 20 days,
-10% if the delay is between 20 and 30 days,
-20% if the delay is between 30 and 60 days,
-50% between 60 and 90 days,
-and an additional five points per new month of delay, up to the amount of the product price, and then the legal interest rate.
In case of unavailability of the ordered Good, the Customer will be informed as soon as possible and will have the option to cancel their order. The Customer will then have the option to request an exchange of the Good within a maximum period of fifteen (15) days after receipt or request a refund, which will be made within 14 (fourteen) days following their request.
XI - DELIVERY TERMS
Delivery refers to the transfer of physical possession or control of the goods to the consumer. It is only made after confirmation of payment by the Seller's banking institution.
The Customer chooses one of the Delivery Methods offered on the Site when placing the Order.
XI.A - Delivery Address
The Customer selects and provides a Delivery address that must be located in metropolitan France, Corsica, or within the European Union, failing which the Order may be refused. The Customer is solely responsible for any non-delivery due to insufficient information provided during the Order.
Deliveries cannot be made to hotels or post office boxes.
XI.B - Delivery Fees
The amount of Delivery Fees depends on the Order amount and the delivery method chosen by the Customer. In any case, the amount of Delivery Fees is indicated to the Customer before Order Validation and is borne by the Customer, whether they are in France or abroad.
Any parcel returned to the Seller due to an incorrect or incomplete delivery address will be resent at the Customer's expense.
Return costs will be borne by the Customer in case of withdrawal. Return costs in case of non-conformity of a product will be borne by the Seller, whether in France or abroad. However, it is specified that the Seller will only bear the return costs corresponding to the original delivery address.
XI.C - Delivery Times
Delivery times are indicated during the order. These are indicative times, expressed in working days and corresponding to the average processing and delivery times. They may vary depending on the availability of the Goods ordered, which the Customer will be informed of when placing the Order.
Delivery times begin from the date of Order Confirmation by the Seller.
The standard delivery time is 15 (fifteen) days and is indicated herein as indicative, without the Seller being bound by this deadline.
In the case of pre-orders, the Customer accepts that the delivery time may be longer. The estimated delivery time is indicated on the product sheet at the time of purchase and in the order confirmation email. The delivery time depends on the time required and the production volume of all pre-ordered products, which may take up to 6 (six) months.
XI.D - Delivery Delays
In case of delivery delay, the Order is not canceled. The Seller will inform the Customer by email that the Delivery will be delayed. The Customer may then decide to cancel the Order and send an email to the Seller at contact@siegenthaler.fr notifying the Seller of the cancellation.
If the Order has not yet been shipped when the Seller receives the Customer's cancellation notice, the Delivery is blocked, and the Customer will be refunded any amounts debited within 14 (fourteen) days following receipt of the cancellation notice.
If the Order has already been shipped when the Seller receives the Customer's cancellation notice, the Customer can still cancel the Order by refusing the parcel. The Seller will then refund the amounts debited and the return costs paid by the Customer within 14 (fourteen) days following receipt of the complete refused parcel in its original condition.
The Seller shall not be held responsible for any consequences arising from a delay in delivery that is not its fault or is due to an act of force majeure, as stipulated in Article 15 hereof.
XI.E - Delivery Tracking
The Customer can track the progress of the Order processing in the dedicated area on the carrier's website using the order number transmitted in advance and directly by email from the carrier.
XI.F - Verification of the Order upon Delivery
The Customer is responsible for checking the condition of the packaging and the Articles upon Delivery.
It is the Customer's responsibility to make any reservations and claims they deem necessary or to refuse the parcel if it is obviously damaged upon Delivery. The Customer must indicate on the delivery slip and in the form of handwritten reservations accompanied by their signature any anomaly concerning the Delivery (damage, missing product compared to the delivery slip, damaged parcel, broken products, etc.).
This verification is considered to have been carried out as soon as the Customer or a person authorized by them signs the delivery slip.
Such reservations and claims must be sent to the carrier by registered letter with acknowledgment of receipt within 3 (three) working days, excluding holidays, following the date of Delivery of the Goods.
The Customer must also send a copy of this letter to the Seller by emailing contact@siegenthaler.fr. Failure to make a claim within the aforementioned period will extinguish any action against the carrier in accordance with Article L. 133-3 of the Commercial Code.
The Customer must ensure that the Goods delivered to them correspond to the Order. In the event of non-compliance of the Goods in terms of nature or quality with the specifications stated on the delivery slip, the Customer must inform the Seller by email at contact@siegenthaler.fr and return the Goods to the following address:
SASU SIEGENTHALER 2D2S
61 rue Saint-Martin – 75004 PARIS (France).
This return request to the Seller must be made by the Customer within 7 (seven) days following delivery. Any claim made outside of this period cannot be accepted. The product can only be returned in its original condition (packaging, accessories, instructions, etc.).
XI.G - Invoice
At the Customer's request, an invoice can be sent to the billing address and not to the delivery address by selecting the option provided for this purpose when placing the Order.
XI.H - Delivery Errors
The Customer must notify the Seller on the same day of Delivery or no later than the first working day following Delivery of any claim of delivery error and/or non-conformity of the products in nature or quality with the indications on the order form. The claim must be sent to: contact@siegenthaler.fr
Any claim not made in accordance with the above rules and within the time limits specified will not be taken into account and will release the Seller from any liability vis-à-vis the Customer.
Upon receipt of the claim, the Seller will assign an exchange number for the product(s) concerned and communicate it to the Customer by email. The exchange of a product can only take place after the exchange number has been assigned.
In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging, by Colissimo Recommandé, to the following address:
SASU SIEGENTHALER 2D2S
61 rue Saint-Martin – 75004 PARIS (France).
Return costs are borne by the Seller.
XII - TRANSFER OF RISKS
In accordance with the provisions of Articles L.216-4 and L.216-5 of the Consumer Code, the risk of damage or loss of a product subject to delivery is transferred from the Seller to the Customer under the following conditions:
- The risk is transferred to the Customer at the moment when they physically take possession of the goods (themselves or a third party designated by them).
- If the Customer entrusts the delivery to a carrier of their choice, other than the one proposed by the professional, the risk of loss or damage is transferred to the Customer at the moment when the Seller hands over the goods to the carrier.
XIII - LEGAL WARRANTY OF CONFORMITY AND LEGAL WARRANTY FOR HIDDEN DEFECTS
The Seller guarantees the conformity of the Goods sold to the Customer, allowing the Customer to make a claim under the legal warranty of conformity provided for in Articles L. 217-4 and following of the Consumer Code or the warranty for defects in the thing sold within the meaning of Articles 1641 and following of the Civil Code.
In case of implementation of the legal warranty of conformity, it is reminded that:
- The Customer has a period of 2 years from the delivery of the goods to take action.
- The Customer can choose between repairing or replacing the product, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code.
- The Customer is exempted from providing proof of the existence of the lack of conformity of the product for 6 months following the delivery of the product.
Furthermore, it is recalled that:
- The legal warranty of conformity applies independently of the commercial warranty, which is optional and not provided herein.
- The Customer may decide to implement the legal warranty for hidden defects in the thing sold within the meaning of Articles 1641 and following of the Civil Code. In this case, they may choose between canceling the sale or reducing the price in accordance with Article 1644 of the Civil Code. This warranty is valid for two years from the discovery of the defect.
The Seller informs the Customer that they are invited to familiarize themselves with all their rights and legal provisions under these legal warranties by consulting Annex 1 of the General Terms and Conditions of Sale below.
XIV - RIGHT OF WITHDRAWAL
In accordance with the provisions of the Consumer Code, the Customer has a period of 14 (fourteen) working days from the date of delivery of their order to return any item that does not suit them and request an exchange or refund without penalty, except for return costs, which are borne by the Customer.
Any exchange or return must be declared by the Customer to the Seller by email at contact@siegenthaler.fr. Withdrawal forms are included in each parcel delivered to the Customer, and a standard model is also made available to the Customer (Annex 2 below).
However, the Goods must be returned in their original packaging and in perfect condition within 14 (fourteen) days following the Customer's email notification of their decision to withdraw. Furthermore, returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice. Damaged, soiled, or incomplete products will not be accepted.
The right of withdrawal can be exercised using the withdrawal form, which can be downloaded by the Customer and filled out. The Customer must then send the completed form to the Seller at the following address: contact@siegenthaler.fr. It must be unambiguous and express the intention to withdraw.
In the event of the exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the delivery costs will be refunded. Return costs are borne by the Customer.
Exchange (subject to availability) or refund will be made within 14 (fourteen) days from the receipt by the Seller of the products returned by the Customer in accordance with the conditions set out above.
The refund will be made by crediting the Customer's bank account corresponding to the credit card used for the payment of the Order or Preorder.
XV - FORCE MAJEURE
Any circumstances beyond the control of the parties preventing the normal performance of their obligations are considered as causes for the exemption of the parties' obligations and result in their suspension.
The party invoking the above circumstances must immediately inform the other party of their occurrence and disappearance.
Force majeure events are considered to be irresistible, external to the parties, unpredictable, inevitable, and beyond the control of the parties, despite all reasonable efforts. Expressly, force majeure or fortuitous events are considered, in addition to those usually retained by the jurisprudence of French courts and tribunals: blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the stoppage of telecommunication networks, or difficulties specific to external telecommunication networks.
The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the sales contract will be continued. If the force majeure event lasts for more than three months, these General Terms and Conditions of Sale and the sale of the Goods concerned may be terminated by the injured party.
XVI - INTELLECTUAL PROPERTY
The content of the website www.siegenthaler.fr (technical documents, drawings, photographs, etc.) remains the property of the Seller, the sole holder of intellectual property rights over this content. Any simple or hypertext link reproduction is strictly prohibited without the prior written consent of the Seller.
The Customer agrees not to use this content; any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.
Furthermore, the Seller's trademark [SIEGENTHALER], as well as all figurative or non-figurative trademarks and, more generally, all other trademarks, illustrations, images, and logos appearing on the Goods, their accessories, packaging, and invoices, whether registered or not, are and shall remain the exclusive property of the Seller.
Any total or partial reproduction, modification, or use of these trademarks, illustrations, images, and logos, for any reason and on any medium whatsoever, without the express and prior consent of the Seller, is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logo, and more generally, any distinctive sign intended to form a composite logo. The same applies to any copyright, design, model, and patent that are the property of the Seller.
XVII - COMPUTER OFFENSES
The Customer undertakes not to misuse the website by intentionally introducing viruses, Trojans, worms, logic bombs, and other harmful or technologically damaging devices.
The Customer agrees not to attempt unauthorized access to this website, the server on which this website is hosted, or any server, computer, or database related to the Site.
The Customer also agrees not to attack this Site through a denial-of-service attack or a distributed denial-of-service attack.
Any violation of this clause constitutes an offense under applicable regulations. The Seller will inform the competent authorities of such a violation and will cooperate with them to discover the identity of the hacker.
Likewise, in case of non-compliance with this clause, the Customer will immediately cease to be authorized to use the Siegenthaler’s website.
The Seller disclaims all liability for any loss or damage resulting from a denial-of-service attack, a virus, or any other harmful or technologically damaging device or material that may affect the Customer's computer, equipment, data, or information following the use of this website or after downloading files from it or from other sites to which this website has directed the Customer.
In this regard, if the Seller's Site were to contain links redirecting to other third-party sites and data, these links would be provided for informational purposes only, without the Seller having any control over the content or data of these sites. Therefore, the Seller disclaims all liability for any loss or damage resulting from the use of these links by the Customer.
XVIII - DATA PROTECTION
Access to our Privacy Policy
XIX - NULLITY OF A CLAUSE OF THESE GENERAL TERMS AND CONDITIONS OF SALE
If one or more provisions of these General Terms and Conditions of Sale are held to be invalid or declared as such in accordance with a law, regulation, or final decision of a competent court, the other provisions shall remain in full force and effect.
XX - NON-WAIVER
The failure of either party to enforce any breach by the other party of any of the obligations set forth in these General Terms and Conditions of Sale shall not be interpreted for the future as a waiver of the obligation in question.
XXI - NOTIFICATION
All notifications to be made under these General Terms and Conditions of Sale shall be deemed to have been made if sent by registered letter with acknowledgment of receipt to the following addresses:
Seller: SASU SIEGENTHALER 2D2S - 61 Rue Saint-Martin, 75004 PARIS
Customer: as indicated on the order form.
XXII - LANGUAGE OF THE GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale are drafted in the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
XXIII - MEDIATION
In accordance with Article L. 612-1 of the Consumer Code, "Every consumer has the right to resort free of charge to a consumer mediator for the purpose of amicably resolving the dispute with a professional."
The disputes covered by Article L. 612-1 of the Consumer Code are those defined in Article L. 611-1 of the Consumer Code, namely disputes of a contractual nature relating to the performance of a sales contract or the provision of services, opposing a consumer to a professional. The text covers national disputes and cross-border disputes.
For any difficulty, we invite you to contact us beforehand by registered letter with acknowledgment of receipt at:
SASU SIEGENTHALER 2D2S
61 Rue Saint-Martin
75004 PARIS
An online dispute resolution platform is at your disposal:
Online Dispute Resolution | European Commission
Only claims relating to the online sale of Goods will be taken into account.
In accordance with Article R. 616-1 of the Consumer Code, for any written claim previously sent to the address of our registered office less than one year ago and not satisfied, you may have your request examined by a mediator, whose contact information is provided below, knowing that a dispute may be examined, except in exceptional cases, by only one mediator:
Our consumer mediator:
AME CONSO
11 Place Dauphine - 75001 PARIS
You may, at your own expense, be assisted by legal counsel.
XXIV - APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions of Sale and the use of the Site are governed by French law. This applies to both substantive and procedural rules.
In the event of a dispute or claim, the Customer shall first contact the Seller to seek an amicable solution. Any dispute arising from the formation, interpretation, execution, or non-performance of these General Terms and Conditions of Sale shall fall under the exclusive jurisdiction of the Judicial Tribunal of PARIS (FRANCE), notwithstanding multiple defendants or third-party proceedings.
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ANNEX 1 - PROVISIONS REGARDING LEGAL WARRANTIES
The Seller is subject to the legal warranty conditions provided for in Articles L. 217-3, L. 217-4, L. 217-5 of the Consumer Code and Articles 1641 and 1648 of the Civil Code, reproduced below:
Art. L. 217-3 of the Consumer Code:
"The seller delivers a product that conforms to the contract, as well as to the criteria set out in Article L. 217-5.
It is liable for conformity defects existing at the time of delivery of the product, as defined in Article L. 216-1, which appear within a period of two years from that delivery.
In the case of a contract for the sale of a product containing digital elements:
1° When the contract provides for the continuous supply of digital content or a digital service for a period of less than or equal to two years, or when the contract does not specify the duration of supply, the seller is liable for conformity defects in this digital content or digital service that appear within a period of two years from the delivery of the product;
2° When the contract provides for the continuous supply of digital content or a digital service for a period exceeding two years, the seller is liable for conformity defects in this digital content or digital service that occur during the period in which it is supplied under the contract.
For such products, the applicable period does not deprive the consumer of the right to updates in accordance with the provisions of Article L. 217-19.
The seller also warrants, within the same periods, against conformity defects resulting from packaging, assembly instructions, or installation when it was under the seller's responsibility under the contract or was carried out under the seller's responsibility, or when incorrect installation, carried out by the consumer as provided for in the contract, is due to deficiencies or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to Articles 2224 and following of the Civil Code. The starting point for the consumer's action shall be the day on which the consumer becomes aware of the conformity defect."
Article L.217-4 of the Consumer Code:
"The product is in conformity with the contract if it meets, in particular, the following criteria:
1o It corresponds to the description, type, quantity, and quality, especially with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the contract;
2° It is suitable for any special use sought by the consumer, brought to the seller's attention no later than the conclusion of the contract and accepted by the seller;
3° It is delivered with all accessories and installation instructions to be provided in accordance with the contract;
4° It is updated in accordance with the contract."
Article L.217-5 of the Consumer Code:
"I. — In addition to the conformity criteria under the contract, the product is also in conformity if it meets the following criteria:
1° It is suitable for the usual use expected of a product of the same type, taking into account, where applicable, any provisions of European Union law and national law, as well as any technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the relevant sector;
2° If applicable, it possesses the qualities that the seller has presented to the consumer in the form of a sample or model before the conclusion of the contract;
3° If applicable, the digital elements it contains are provided in the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise;
4° If applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can reasonably expect;
5° If applicable, it is provided with updates that the consumer can reasonably expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality, and other characteristics, including in terms of durability, functionality, compatibility, and safety, that the consumer can reasonably expect for products of the same type, given the nature of the product and any public statements made by the seller, by any person upstream in the transaction chain, or by a person acting on their behalf, including in advertising or labeling.
II. — However, the seller is not bound by all public statements mentioned in the preceding paragraph if it can demonstrate:
1° That it did not know them and could not reasonably have known them at the time of the conclusion of the contract;
2° That at the time of the conclusion of the contract, the public statements had been corrected under conditions comparable to the initial statements; or
3° That the public statements could not have had any influence on the purchase decision.
III. — The consumer cannot challenge conformity by invoking a defect concerning one or more specific characteristics of the product, of which he was specifically informed that they deviated from the conformity criteria set out in this Article, a deviation to which he expressly and separately consented at the time of the conclusion of the contract."
Article 1641 of the Civil Code:
"The seller is liable for hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would have given a lesser price for it, had he known of them."
Article 1648 of the Civil Code:
"The action resulting from latent defects must be brought by the buyer within a short period of time, in accordance with the nature of the latent defects and the usage of the place where the sale was made.
In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year from the date on which the seller can be discharged from apparent defects."
The above provisions are not exclusive of the application of the legal warranty of conformity provided for in the Consumer Code and the legal warranty of hidden defects under Articles 1641 and following of the Civil Code, in accordance with the provisions of Article L. 217-22 of the Consumer Code.
The customer can exercise these warranties by sending their request to:
SIEGENTHALER - 2D2S SASU
61 Rue Saint-Martin
75004 Paris
Article L.217-12 of the Consumer Code is also reproduced:
"The seller may not proceed according to the choice made by the consumer if the requested conformity is impossible or entails costs that are disproportionate, especially in view of:
1° The value that the product would have had in the absence of a conformity defect;
2° The significance of the conformity defect; and
3° The possible option for the other choice without major inconvenience to the consumer.
The seller may refuse to make the product conform if this is impossible or entails disproportionate costs, especially in view of 1o and 2o.
When these conditions are not met, the consumer may, after formal notice, pursue specific performance of the initially requested solution, in accordance with Articles 1221 and following of the Civil Code.
Any refusal by the seller to proceed according to the consumer's choice or to make the product conform shall be motivated in writing or on a durable medium."
As well as Article L.217-16 of the Consumer Code:
"In cases provided for in Article L. 217-14, the consumer informs the seller of their decision to terminate the contract. They return the goods to the seller at the seller's expense. The seller reimburses the consumer for the price paid and returns any other benefits received under the contract.
If the conformity defect relates only to certain goods delivered under the sales contract, the consumer has the right to terminate the contract for all goods, even those not covered by this chapter, if it cannot reasonably be expected of them to accept only the conforming goods.
For contracts mentioned in II of Article L. 217-1, which provide for the sale of goods and, as an accessory, the provision of services not covered by this chapter, the consumer has the right to terminate the entire contract. Furthermore, in the case of a bundled offer as defined in Article L. 224-42-2, the consumer has the right to terminate all contracts related to it.
The respective obligations of the parties to the contract, mentioned in Article L. 224-25-22 and relating to the consequences of termination for digital content and digital services, apply to the termination of the sales contract for a product containing digital elements."
